1. Acceptance of Terms
By registering as a broker on Brokerstack.in ("Platform"), you agree to be bound by these Terms and Conditions. The Platform operates as a two-sided online directory, lead-generation, and tech-enablement service connecting property buyers, tenants, and sellers with verified real estate professionals. Brokerstack does not act as a real estate broker, does not negotiate property deals, and does not facilitate financial transactions directly between buyers and sellers.
2. Eligibility and RERA Compliance
- Legal Capacity: You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
- RERA Registration: Brokerstack mandates strict compliance with the Real Estate (Regulation and Development) Act, 2016 (RERA). To unlock "Verified" status on the Platform, you must provide a valid and active unique RERA registration number.
- Authorization: If you are registering on behalf of a real estate agency or firm, you represent that you are legally authorized to bind that business entity to these terms.
3. Account Registration & Security
- Accuracy of Information: You must provide your complete legal name (or agency designation), central operating city, and an active WhatsApp-enabled mobile number for system routing.
- Data Privacy & Contact (NDNC Override): By registering, you explicitly authorize Brokerstack to send transactional notifications, leads, and OTPs via Meta WhatsApp Cloud APIs, SMS, and Email. This authorization strictly supersedes any prior registration with the National Do Not Call Registry (NDNC) or DND services in India.
4. Subscription Plans & Service Tiers
Access to the Platform’s features is governed by your selected subscription plan (prices subject to change with prior notice):
- Starter Plan (Free): Limited to one specific geographic ward/locality, maximum of 5 exclusive listing slots, standard indexing, and access to the gated B2B lead pool via purchased credits.
- Featured Pro (₹2,499/month or ₹22,491/year): Unlocks up to 10 localities, grants up to 50 Showcase Slots, pins your profile to priority search indexing, grants a "Verified Broker Gold" UI badge, enables direct WhatsApp routing, and unlocks shareable Magical Links.
- Enterprise VIP (Custom): Grants unlimited city access, elite certified partnership badges, instant automated API routing, custom subdomains, and uncapped asset storage.
5. The Pay-Per-Lead Credit Architecture & Refunds
- Lead Generation: General inquiries submitted by users are pooled in the database with contact details masked by default.
- Wallet System: Brokers must use 'Lead Credits' to unlock masked consumer data.
- Credit Deductions: Standard Buyer/Tenant Leads cost one (1) credit token to unlock. Verified Seller Leads cost three (3) credit tokens to unlock.
- No Refunds: All payments for subscriptions and Lead Credits are strictly non-refundable. Brokerstack makes no guarantees regarding the ultimate conversion or financial capability of the lead, though basic OTP verification is applied to filter spam. If a lead is proven to be systemically fraudulent (e.g., an invalid dead number), credits may be reimbursed to the digital wallet at Brokerstack's sole discretion; no cash refunds will be issued.
6. Magical Link Catalogue & Content Protection
- Digital Microsites: Premium brokers may use the Platform to generate custom URL slugs to share property portfolios with clients.
- Content Ownership & Accuracy: You retain ownership of your property images and text. You are solely responsible for ensuring the property details and pricing are accurate and do not infringe on third-party rights.
- Automated Image Watermarking: To prevent unauthorized duplication by competitors, Brokerstack automatically processes and applies a permanent digital watermark to all property images uploaded to your database storage.
7. Prohibited Activities
While using the Platform, you strictly agree NOT to:
- Publish fraudulent, stale, or "bait-and-switch" property listings.
- Share or distribute your Brokerstack account credentials or internal database leads with external unregistered brokers.
- Bypass the platform’s lead tracking attribution by publishing your phone number in hidden text fields or watermark imagery.
- Use automated scripts, scrapers, or bots to extract directory data or other brokers' contact details.
8. Limitation of Liability and Termination
- Service Interruptions: Brokerstack relies on third-party nodes (e.g., WhatsApp APIs, Cloud Hosting). We do not guarantee 100% uptime and are not liable for lost commissions due to technical downtime or delayed notifications.
- Dispute Resolution: Any property-related or commission disputes are strictly between you, the consumer, or your co-broking partners.
- Account Suspension: Brokerstack reserves the right to downgrade your status to 'Suspended' or permanently delete your account if you provide false RERA credentials, receive consistent consumer complaints, or violate these Terms. These terms shall be governed by the laws of India.
